“At Arizona Pool Builders we don't have salespeople, we have designers… and they deliver on what they promise” I was amazed to learn from our customers that one of the biggest reasons they referred Arizona Pool Builders to friends and neighbors was due to the fact that- "they [Arizona Pool Builders] did, what they said they would do." We were honest and our customers knew they could trust our recommendations and us. You see, many other pool companies in the industry simply want to sell you a pool; we would love to build you a pool. That's the fun part. Unfortunately in our industry, there is a lot of over-promising and under-delivering by salespeople. The reason? Most of the time, the person selling you the pool (and making the promises) has nothing to do with the actual building of the pool (delivering on the promise). You need to understand the motivation of the typical salesperson. They make money by "selling" pools not building them, and they make more money by selling lots of pools. Most salespeople will use "selling tactics" to try and pressure you to sign a contract at the first meeting; they care only about making the sale and moving on to the next potential buyer to make more sales. "Over the past 2 years in the state of California, there were more complaints filed against pool contractors than any other contractor in any other construction industry" You are probably not aware of the fact that there were over 400 complaints filed last year against pool contactors in the state of Arizona. Arizona builds more pools than the state of California and in California over the past 2 years, the state has had more complaints filed against pool contractors than any other contractor in the construction industry. There are nearly 30 new pool companies entering the Phoenix marketplace a year with another 25 going out of business. It is no wonder that there are so many complaints filed. This is all the more reason for you to carefully choose who builds what could be the second largest investment you may make in your home. Arizona Pool Builders has been building quality pools since 1996 in the Phoenix area and since then, we have had a perfect record with the Registrar of Contractors. But don't take our word for it. In fact don't take anyone's word for it. Check it out yourself at The Arizona Registrar of Contractors at http://www.rc.state.az.us/clsc/AZROCLicenseQuery   and type in our contactor's license # ROC110879. Regardless of whether or not you choose us to build your custom designed pool, we want you to be happy with your purchase and therefore suggest you do a quick background check on any company who is planning to do a bid for you. As an additional precautionary step, you should ask each salesperson or owner if they have ever built pools under a different name and research those companies also.